Terms of service

Terms of Service

Welcome to Koolseoul. By accessing or using our website (www.koolseoul.com) and purchasing our products, you agree to comply with the following Terms of Service. Please read them carefully before placing an order.

1. General Conditions

  • By using our site, you confirm that you are at least the age of majority in your country of residence.

  • You agree not to use our products for any unlawful or unauthorized purpose.

  • We reserve the right to refuse service to anyone at any time.

2. Products & Availability

  • All products listed on our site are subject to availability.

  • We make every effort to display accurate product descriptions, images, and prices. However, errors may occur.

  • Prices are subject to change without prior notice.

3. Orders & Payment

  • By placing an order, you agree to provide current, complete, and accurate information for billing and shipping.

  • Payments are processed securely through third-party payment providers. Koolseoul does not store your full credit card details.

  • We reserve the right to cancel any order if fraudulent activity or incorrect information is suspected.

4. Shipping & Delivery

  • Orders are shipped directly from Korea to the customer’s provided address.

  • Shipping times may vary depending on the destination country and customs clearance.

  • Koolseoul is not responsible for delays caused by customs, postal services, or external factors beyond our control.

5. Taxes & Duties

  • Customers are responsible for any customs taxes, duties, or additional fees charged by local authorities.

  • Refunds due to tax or customs charges will not be accepted.

6. Returns & Refunds

  • Please refer to our Refund Policy for detailed conditions.

  • No refund will be processed if the product has been opened or used.

7. Intellectual Property

  • All content on Koolseoul (logos, text, images, designs) is the property of Koolseoul and protected by copyright laws.

  • You may not reproduce, distribute, or exploit our content without prior written permission.

8. Limitation of Liability

  • Koolseoul shall not be held liable for any direct, indirect, or consequential damages arising from the use of our products or website.

  • Product effectiveness may vary depending on individual skin type or usage. We do not guarantee specific results.

9. Changes to Terms

  • We may update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on the website.

  • It is your responsibility to review this page regularly.

10. Contact Information

For questions regarding these Terms of Service, please contact us at:

📧 contact@koolseoul.com