Privacy policy
Privacy Policy
At Koolseoul, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following information:
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Personal information: name, email address, shipping/billing address, phone number.
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Payment information: processed securely through third-party payment providers (we do not store your full card details).
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Order details: products purchased, transaction history, preferences.
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Technical information: IP address, browser type, device type, and cookies for website functionality and analytics.
2. How We Use Your Information
We use your personal information to:
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Process and deliver your orders.
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Provide customer support and respond to inquiries.
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Send order confirmations, shipping updates, and service notifications.
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Improve our website, products, and customer experience.
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Send promotional emails or offers (only if you have opted in).
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share data only with:
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Service providers (e.g., payment processors, shipping carriers) to fulfill your order.
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Legal authorities if required by law or to protect our rights.
4. Cookies & Tracking
Our website uses cookies to enhance user experience, track website performance, and personalize content. You can disable cookies in your browser settings, but some features may not function properly.
5. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
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Access, update, or correct your personal information.
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Request deletion of your data.
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Opt out of marketing communications at any time by clicking the unsubscribe link in our emails.
7. Retention of Data
We retain your personal information only as long as necessary to provide our services and comply with legal obligations.
8. Changes to This Policy
Koolseoul may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: