Return Policy
Koolseoul.com Return Policy
At Koolseoul.com, we are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, please review our return policy below:
1. Eligibility for Returns
β’ Items must be returned within 30 days of receipt.
β’ Products must be unused, unopened, and in their original packaging.
β’ Items that have been opened, used, or damaged are not eligible for return.
2. Non-Returnable Items
β’ Perishable goods (e.g., food, beverages).
β’ Personal care items (e.g., skincare, makeup) for hygiene reasons unless faulty.
β’ Gift cards and promotional items.
3. Return Process
1. Contact Customer Support: Email us at support@koolseoul.com with your order number and reason for the return.
2. Receive Return Instructions: We will provide you with the return address and any additional instructions.
3. Ship the Product: Return the item(s) using a trackable shipping method. Customers are responsible for return shipping costs.
4. Refunds
β’ Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days.
β’ Refunds will be issued to the original payment method.
5. Exchanges
β’ We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
β’ If you receive a damaged or defective product, please contact us within 7 days of delivery. We will provide a replacement or a full refund, including return shipping costs.
7. Contact Us
For any questions or concerns regarding your return, please contact our customer support team at support@koolseoul.com.
Thank you for shopping with Koolseoul.com!
At Koolseoul.com, we are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, please review our return policy below:
1. Eligibility for Returns
β’ Items must be returned within 30 days of receipt.
β’ Products must be unused, unopened, and in their original packaging.
β’ Items that have been opened, used, or damaged are not eligible for return.
2. Non-Returnable Items
β’ Perishable goods (e.g., food, beverages).
β’ Personal care items (e.g., skincare, makeup) for hygiene reasons unless faulty.
β’ Gift cards and promotional items.
3. Return Process
1. Contact Customer Support: Email us at support@koolseoul.com with your order number and reason for the return.
2. Receive Return Instructions: We will provide you with the return address and any additional instructions.
3. Ship the Product: Return the item(s) using a trackable shipping method. Customers are responsible for return shipping costs.
4. Refunds
β’ Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days.
β’ Refunds will be issued to the original payment method.
5. Exchanges
β’ We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
β’ If you receive a damaged or defective product, please contact us within 7 days of delivery. We will provide a replacement or a full refund, including return shipping costs.
7. Contact Us
For any questions or concerns regarding your return, please contact our customer support team at support@koolseoul.com.
Thank you for shopping with Koolseoul.com!