Refund policy

Refund Policy

At Koolseoul, we value your satisfaction and aim to provide you with the best Korean products and service. Please read our refund policy carefully before making a purchase:

  1. Eligibility for Refunds

    • Refund requests must be made within 7 days of receiving your order.

    • To be eligible for a refund, the product must be unused, unopened, and in its original packaging.

    • No refund will be processed if the product has been opened, used, or damaged by the customer.

  2. Non-Refundable Situations

    • Opened or used products.

    • Refunds requested due to customs taxes, import duties, or additional fees charged by local authorities. Customers are fully responsible for such charges.

    • Items purchased on sale or with discount codes are final sale and cannot be refunded.

  3. Damaged or Incorrect Items

    • If you receive a damaged or incorrect product, please contact our customer service within 3 days of delivery with photos of the issue.

    • We will review the case and, if approved, provide a replacement or store credit.

  4. Refund Process

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed within 7–10 business days, and the amount will be credited back to your original payment method (minus shipping costs).