Return Policy
Koolseoul.com Return Policy
At Koolseoul.com, we are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, please review our return policy below:
1. Eligibility for Returns
• Items must be returned within 30 days of receipt.
• Products must be unused, unopened, and in their original packaging.
• Items that have been opened, used, or damaged are not eligible for return.
2. Non-Returnable Items
• Perishable goods (e.g., food, beverages).
• Personal care items (e.g., skincare, makeup) for hygiene reasons unless faulty.
• Gift cards and promotional items.
3. Return Process
1. Contact Customer Support: Email us at support@koolseoul.com with your order number and reason for the return.
2. Receive Return Instructions: We will provide you with the return address and any additional instructions.
3. Ship the Product: Return the item(s) using a trackable shipping method. Customers are responsible for return shipping costs.
4. Refunds
• Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method.
5. Exchanges
• We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
• If you receive a damaged or defective product, please contact us within 7 days of delivery. We will provide a replacement or a full refund, including return shipping costs.
7. Contact Us
For any questions or concerns regarding your return, please contact our customer support team at support@koolseoul.com.
Thank you for shopping with Koolseoul.com!
At Koolseoul.com, we are committed to providing high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, please review our return policy below:
1. Eligibility for Returns
• Items must be returned within 30 days of receipt.
• Products must be unused, unopened, and in their original packaging.
• Items that have been opened, used, or damaged are not eligible for return.
2. Non-Returnable Items
• Perishable goods (e.g., food, beverages).
• Personal care items (e.g., skincare, makeup) for hygiene reasons unless faulty.
• Gift cards and promotional items.
3. Return Process
1. Contact Customer Support: Email us at support@koolseoul.com with your order number and reason for the return.
2. Receive Return Instructions: We will provide you with the return address and any additional instructions.
3. Ship the Product: Return the item(s) using a trackable shipping method. Customers are responsible for return shipping costs.
4. Refunds
• Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method.
5. Exchanges
• We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
• If you receive a damaged or defective product, please contact us within 7 days of delivery. We will provide a replacement or a full refund, including return shipping costs.
7. Contact Us
For any questions or concerns regarding your return, please contact our customer support team at support@koolseoul.com.
Thank you for shopping with Koolseoul.com!